Frequently asked questions

SmartSlab is an online marketplace where independent vendors list natural stone slabs and remnants, and buyers discover, compare, and purchase inventory. We facilitate listings, search, checkout, and payments — we are not the seller of the stone.

Independent fabricators, workshops, showrooms, and stone suppliers create their own listings. Each Seller is responsible for accuracy, availability, and fulfillment. SmartSlab does not own the inventory.

Buyers: Account → Purchase history (or "My purchases" in the menu). Sellers: Dashboard → Sales & orders for earnings and buyer information after a sale.

Checkout is powered by Stripe. When you buy a slab, your payment is processed securely. SmartSlab deducts a platform commission and transfers the remainder to the Seller's Stripe Connect account. Sellers must complete Stripe onboarding to receive payouts.

For privacy and payment protection, the Seller's name, phone, and exact pickup address are hidden until your payment succeeds. After checkout, details appear on the slab page, in your purchase history, and in your confirmation email.

No. SmartSlab does not transport stone. After payment, you coordinate pickup or hire a freight company with the Seller. See our Shipping Policy for loading and inspection guidance.

No. When checkout starts, the slab is reserved in our database for a short window. Only one buyer can complete payment for a single remnant or available unit. If someone else reserves it first, you'll see a message to browse other listings.

Because each slab is unique, refunds depend on the situation — Seller non-fulfillment, material misrepresentation, or payment disputes may qualify. Start with the Seller, then see our Refund Policy and your purchase history for next steps.

Some listings are marked negotiable. Negotiation happens between Buyer and Seller outside checkout unless we add formal offer tools in the future. The listed price is the starting point for Buy now checkout.

Browse can use your approximate or precise location to sort slabs by distance. Seller locations are geocoded from city/state/ZIP. Your precise coordinates stay in your browser unless you choose to share them.

Create an account, list your slab with accurate photos and dimensions, and connect Stripe for payouts under Dashboard → Payments. You can also bulk-import listings via CSV or duplicate an existing listing to save time.

SmartSlab charges a platform fee on each completed sale (shown in the Seller dashboard and at checkout setup). The fee covers payment processing coordination, marketplace infrastructure, and support.

If a Seller has multiple identical full slabs, they can list a quantity greater than one. Each sale reduces stock by one. Remnants are always unique pieces with quantity 1.